Natural, handcrafted aromatherapy
for everyday wellbeing.
Handcrafted soaps, bath, shower and foot care products made with pure essential oils, bringing moments of calm and wellbeing to everyday life.
Fragrance-free options are also available for those with sensitive skin or those who prefer fragrance-free products.
Privacy Policy
Natural & Botanical customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Telephone: 07306088301
Email: info@naturalandbotanical.net
What information we collect, use, and why
We collect or use the following information to respond to enquiries, process customer orders and provide customer support.
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Names and contact details
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases and data protection rights
Our lawful bases for collecting and using personal information to respond to enquiries, process customer orders and provide customer support are:
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Consent – When you contact us via our website, you give us permission to use your personal information to respond to your enquiry. You have the right to withdraw your consent at any time.
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Contract – When you place an order with us, we use your personal information to process your order, arrange delivery, and provide customer support where required.
Where we get personal information from
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Directly from you
How long we keep information
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We will keep your information for a period of 5 years.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
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If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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Helpline number: 0303 123 1113
Last updated 11th July 2026